Refund and Cancellation Policy

Effective date: October 7, 2026

This policy explains how cancellations and refunds work for Pexpy subscriptions provided by PX Digital Solutions LLC. It forms part of our Terms and Conditions.

1. Free trial

New workspaces start with a free trial. You are not charged during the trial, and you can cancel at any time before it ends at no cost.

2. Cancelling a subscription

  • You can cancel at any time from the billing settings in the app, or by emailing [email protected] from the email address on the account.
  • Cancellation stops future renewals. Your plan stays active until the end of the current paid period, and you can export your data during that time and for 30 days afterwards.

3. Refunds

  • Monthly plans: payments are non-refundable, and we do not give refunds or credits for partial months.
  • Annual plans: if you cancel within 14 days of your first annual payment, you can ask for a full refund. After 14 days, annual payments are non-refundable, but the plan stays active until the end of the paid year.
  • Plan downgrades take effect at the next renewal. Upgrades take effect immediately and are prorated.
  • Usage-based charges, add-ons and third-party fees (for example messaging, SMS, telephony or advertising spend) are non-refundable once used.
  • Billing errors: if we charged you by mistake, for example a duplicate charge, we will refund the incorrect amount in full.
  • Service problems: if a serious outage or defect on our side prevented you from using the Service, contact us. We will review the case and may offer a credit or a partial refund.

4. Consumers in the EU, the UK and Turkey

If you are a consumer (not a business) and local law gives you a right of withdrawal, you can withdraw within 14 days of purchase. If you asked us to start the service during that period, we may deduct an amount proportionate to the service already provided.

5. How to request a refund

Email [email protected] with your workspace name, the invoice number and the reason for your request. We reply within 3 business days. Approved refunds go back to the original payment method within 5–10 business days, depending on your bank.

6. Chargebacks

Please contact us before you dispute a charge with your bank. We can usually fix billing issues faster. We may suspend accounts with an open chargeback until it is resolved.

7. Contact

PX Digital Solutions LLC 30 N Gould St, Ste N Sheridan, WY 82801 United States Email: [email protected]